Customer Service Administrator

Customer Service Administrator

Pallet Networks, Heathfield

This is for our brand-new site in Heathfield Industrial Estate.

Starting in January 2025, you will be based at one of our other depots until the opening date in February 2025.

At Gregory Distribution, we are looking for a Customer Service Administrator who will be the primary point of contact for our Pallet Networks site in Heathfield.

The position of Customer Service Administrator involves:

You will be required to work closely with our customers to ensure the smooth running of the operation as a whole
Coordinating daily service reports, daily/weekly conference calls with customers, and using various internal/external IT systems.
Processing customer invoices and inputting invoice data on various systems.
Managing customer relationships and associated administrative duties, including answering all queries via email, phone, and face to face.
Production of KPI's and daily statistics.
Investigating and resolving stock issues to ensure customer satisfaction.
Liaising with the vehicle maintenance team and planning vehicle servicing and defect repairs.
You will be the main point of contact for customers, drivers, and internal teams, so strong communication skills (both written and verbal) are essential.
The job can be fast-paced and pressurised, but you will receive the support and training needed to be successful in the role.

Essential skills required for Customer Service Administrator:

Previous experience of working in a similar role is advantageous but not necessary.
Ability to communicate at all levels.
Excellent organisational skills and prioritising workload.
Attention to detail.
Working to deadlines.
Able to work as part of a team and on own initiative.
MS packages to include, Word, Excel, PowerPoint and Outlook.

Why Gregory Distribution?

Salary for Customer Service Administrator is £26,000pa.
Hours of work are Monday - Friday, 08:00hrs - 17:00hrs.
Additional holiday purchasing scheme*
Retail discounts with Hapi*
Retail Trust Wellbeing Support*
Opportunity to develop your career within an expanding business.
Excellent holiday allowance and company benefits.
Life assurance, pension and sickness scheme*
Christmas Savings Club*
Black Circle Tyre discount*
Leading industry qualifications*
This vacancy is not entitled to the employee referral scheme.
Free Uniform.
Strong culture of teamwork.

So if you have the drive to be the best and want to be a part of a flourishing and ambitious company, apply now for this vacancy.

Please submit your application as soon as possible; due to the high volumes of applications we receive, and we reserve the right to close any adverts before the closing date once we have received sufficient applications.

The Gregory Group require all applicants to be eligible to work in the UK with no restrictions, as we are unable to offer sponsorship/work visas. You will be required to provide proof of Right to Work at interview stage.

Interested applicants for the Customer Service Administrator position should click the apply button below. For any queries in relation to the vacancy please contact our Recruitment Team on . Please take into account that our Recruitment Team work Monday to Friday 08:30hrs - 17:00hrs, so we will get back to you as soon as we can.

External Website Applications: You will be redirected to the Gregory Distribution Website where you can apply for this vacancy. You will be asked to complete a short application form and will receive email confirmation when it has been submitted.

Note to recruitment agencies: We prefer to recruit direct, but we do have a Preferred Supplier List for when we need a helping hand. We'll be in touch if we need you.

*Subject to terms and conditions