Customer Service Administrator

Job title: Customer Service Administrator

Contract: Full time, permanent

Location: Princes Risborough

Hours: Monday - Friday, 9am - 5pm (1 hour for lunch)

Hybrid working: 4 days at home, 1 day in the office

Salary: �23,000 per annum

Benefits:

• 25 days holiday + Bank holiday, rising with length of service.
• Private healthcare and dental cover.
• Pension scheme offered in line with auto enrolment with up to 8% contribution from employer.
• Company sick pay scheme.
• Life assurance 4x salary.
• Salary sacrifice schemes - pension, cycle to work scheme, additional annual leave (up to 10 days).
• Free parking on site.
• Employee Assistance Programme.
• Performance Related Pay (PRP) scheme.
• One paid volunteering day per year.

Join our client, a dynamic and forward-thinking organisation, as a Customer Service Administrator and become part of their dedicated team. They are committed to providing excellent service to their customers and fostering a positive and inclusive work environment.

As a Customer Service Administrator, you will play a key role in delivering exceptional customer service and providing efficient administration support to the Membership and Engagement Team. Your responsibilities will include:

• Accurate maintenance of database and paper records.
• Archive membership and events-related documents as per company policy.
• Provide admin support to the team and team leader.
• Resolve booking issues and ensure a positive customer experience.
• Effectively respond to queries related to the membership standards and events, via email, web chat, and phone.
• Communication with the Membership Panel to assist in coordinating availability for application reviews.
• Apply operating procedures for the administration of individuals and corporate membership applications from the UK and oversees applications. This includes reviewing and processing applications, supporting the entire process from submission to issuing results, and handling any feedback.

To excel in this role, you should have:

• Experience in a customer service role with excellent communication skills
• Strong time management and organisational skills
• Attention to detail and accuracy
• Proficiency in Microsoft Office and database management
• GCSEs (or equivalent) in Maths and English

If you are a proactive and customer-focused individual, passionate about delivering outstanding service, then we want to hear from you! Join our client's team and make a difference in their organisation.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.