Customer Service Administrator

Customer Service Administrator

Monday to Friday - 7am to 4pm

�30,000

We are currently recruiting for a Customer Service Administrator to join our clients growing team. You will be joining a market leading organisation dealing with both customers and internal and external teams.

So if you are experienced within customer service and administration then APPLY NOW!

Role:

• Liaise with customers via phone and email (50%/50% split)


• Contact customers daily with updates regarding their complaint, enquiries, ensuring resolutions are being achieved.


• Booking meetings with surveyors ensuring that times and dates are communicated to the customer and other internal/external parties.


• Support surveyors with arranging diaries, including meetings with customers and clients.


• Respond to all customer enquiries.


• Carry out daily calls with the Operations team to ensure all work is on target and ensure all updates are shared.


• Chase operations for updates on all customer complaints when needed.

Skills:

• Detail orientated


• Organised


• Microsoft Office - comfortable working on Excel


• Excellent communication skills - with both internal and external parties


• Pro-active


• Time management


• Prioritising workload