Customer Service Administrator

Northampton

Permanent

37 hours per week

�25,000+ ( company bonus)

Do you have excellent interpersonal skills and the ability to build relationships?

Do you have previous experience of working within administration?

If so, we may have the perfect opportunity for you!

This company offers software and hardware solutions to people and companies that have employees with special educational needs. You will be responsible for processing their orders and arranging deliveries, they will provide full training but you must feel comfortable speaking to customers over the phone.

Duties and responsibilities:

• Contacting customers to confirm orders, take payment and arrange delivery.
• Processing sales orders on time and accurately
• To complete quotations and send out to customers
• To communicate to customers the status and progress of their orders
• To process credit card payments
• To book customer orders for delivery.
• To make sure all customer emails are responded to in a timely fashion.

Skills and experience required:

• Good customer service skills.
• Accuracy is essential, to ensure orders are entered correctly.
• Patient, empathetic and understanding towards your customer's needs.

Impact Recruitment Services are acting as an employment agency on behalf of our client.

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

All responses will be managed in line with the new GDPR regulations.