Customer Service Administrator

A well-established company is seeking a Customer Service & Sales Administrator to join their team. This is a fantastic opportunity to become part of a close-knit and experienced team, many of whom have been with the company for a long time. The management team is highly supportive, fostering a positive and collaborative working environment. This role is fully office-based, providing structure, stability, and direct interaction with colleagues and customers.

Salary: �25,000 per annum
Location: Due to the office location, applicants must be drivers with access to their own car.

Key Responsibilities:

• Process sales orders and schedule orders using the SAP system.
• Handle returns and credits efficiently within SAP.
• Adhere to ISO company procedures and quality standards.
• Answer incoming telephone calls promptly and professionally.
• Provide customers with accurate and timely information regarding stock availability, order progress, and pricing.
• Create price quotations
• Offer alternative product options
• Request and track quality documentation
• Coordinate with carrier companies to ensure timely delivery of goods.
• Liaise with purchasing teams and suppliers regarding despatch dates and order modifications.
• Assist with technical enquiries and alternative product recommendations.
• Keep customers informed about the status of their orders from receipt to despatch and delivery.
• Maintain and update customer records in relevant systems.
• Undertake additional duties as assigned.
• Uphold the company's Health & Safety policy and maintain required standards.

Candidate Profile:

The ideal candidate will have experience in a similar customer service or sales administration role. Strong communication skills, attention to detail, and proficiency in SAP or similar ERP systems are essential. A proactive and customer-focused approach is key to success in this role.

What's on Offer?

• A supportive and experienced team, many of whom have worked with the company for years.
• A fully office-based role, offering structure and a collaborative work environment.
• A management team that values and supports its employees.
• Competitive salary of �25,000 per annum.
• Career development opportunities.

If you are an organised and customer-oriented professional looking for a stable and rewarding opportunity, apply now!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.