Customer Service Administrator

Customer Service Administrator

Day to day role is dealing with emails, tracking orders, liaising with supply chain teams, processing returns, processing orders & being first point of contact for customers.

Customer Service Advisor

Inspire Resourcing is recruiting for a Customer Service Advisor to work for a well known company in Chesterfield. This is a great opportunity for someone with customer service experience to work collaboratively as part of a team, in a fast paced environment

Key Duties:

• Carry our daily checks and act on flagged items


• First point of contact for any queries coming into the business


• Investigate and resolve customer claims


• Issue credit notes as appropriate


• Work closely with the other CSAs to manage workloads


• Liaise with distribution partners to chase delivery times et


• Process customer returns


• Take phone calls and direct to correct area of the business


• Build sustainable relationships by listening and responding to customer needs


• Provide expert knowledge on products and services


• Handle complaints and provide appropriate solutions


• Carry out related task across all customer service functions, when and were needed to support the company business plan.


• Sales order processing


• Preparing bespoke quotations


• To implement, encourage and foster a team culture that is always in the best interest of the company and its employees

To apply for the role you will need:

• Previous experience in customer service


• IT Skills


• Strong communication skills both verbally and written

Salary:

�26k - �28k