Customer Service Administrator

Customer Service Administrator
Location: HYBRID - 2 days in office 3 days from home
Canterbury
Hours: Monday- Friday 9am-5pm
My Exclusive client based in Canterbury is looking to recruit a Customer Service Administrator to their well-developed team. You will be managing your own contracts once trained and be managing a range of enquires that come through phone and email.
Day to day of the Customer Service Administrator:

• Act as the first point of contact for the business ensuring you are presenting a welcoming aura and showing strong active listening skills to ensure you don't miss any key details.
• Overtime you will manage your own set of key account clients, ensuring you are acting as their account manager and their go to individual.
• Build strong relationships with external stakeholders of the business via telephone and email.
• Cover the reception area when needed, acting as the face of the company and welcoming clients into the business.
• Using internal systems to update records and log phone call notes, ensuring you are staying compliant re their regulations and legislations.
• Handling day to day administrative duties, filing paperwork and adding documentation to correct profiles on the systems.
• Handling confidential data day to day.

Requirements of the Customer Service Administrator:

• Experience of delivering first class customer service via phone and email.
• Strong administrative experience such as scheduling appointments etc.
• Can do attitude to finding solutions.
• Attention to detail.
• Bubbly personality.

Benefits:

• Bonus of up to £1200 - based on company performance
• 5% pension contribution
• Private healthcare
• Death in service
• Perk box system
• Mental health assistance
• Holiday allowance + Bank holidays

If you are interested in this Customer Service Administrator opportunity, please reach out to El on 01634 668 186 opt 2 or hit Apply!