Customer Service Administrator

Customer Service Administrator
Location: HYBRID - 2 days in office 3 days from home
Canterbury
Hours: Monday- Friday 9am-5pm
My Exclusive client based in Canterbury is looking to recruit a Customer Service Administrator to their well-developed team. You will be managing your own contracts once trained and be managing a range of enquires that come through phone and email.
Day to day of the Customer Service Administrator:

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• Act as the first point of contact for the business ensuring you are presenting a welcoming aura and showing strong active listening skills to ensure you don't miss any key details.
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• Overtime you will manage your own set of key account clients, ensuring you are acting as their account manager and their go to individual.
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• Build strong relationships with external stakeholders of the business via telephone and email.
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• Cover the reception area when needed, acting as the face of the company and welcoming clients into the business.
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• Using internal systems to update records and log phone call notes, ensuring you are staying compliant re their regulations and legislations.
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• Handling day to day administrative duties, filing paperwork and adding documentation to correct profiles on the systems.
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• Handling confidential data day to day.
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Requirements of the Customer Service Administrator:

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• Experience of delivering first class customer service via phone and email.
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• Strong administrative experience such as scheduling appointments etc.
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• Can do attitude to finding solutions.
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• Attention to detail.
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• Bubbly personality.
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Benefits:

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• Bonus of up to £1200 - based on company performance
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• 5% pension contribution
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• Private healthcare
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• Death in service
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• Perk box system
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• Mental health assistance
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• Holiday allowance + Bank holidays
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If you are interested in this Customer Service Administrator opportunity, please reach out to El on 01634 668 186 opt 2 or hit Apply!