Customer Service Administrator

Job Overview:
We are seeking a highly organised and detail-oriented individual to join our team as a General Office Administrator. As an Office Administrator, you will be responsible for performing various tasks to ensure the smooth operation of our team.

Responsibilities:

• To work with the customer service team and react to customer requests and prioritise dependant on an SLA and contractual standpoint.


• The ability to prioritise your time and be extremely proactive, looking around corners and mitigating problems in advance.


• Managing customer calls, emails and queries, from the first point of contact to the resolution.


• Creating, sending and following up on quotes for customers.


• Communicating with customers about the status of jobs or any outstanding quotations.


• Communicating with original equipment manufacturers about warranty approvals.


• Ensuring all data is uploaded accurately onto the online system.


• Working alongside Managers to problem solve, escalating any queries as necessary.


• Setting up service appointments on Salesforce and ensuring the appointment's status is correct.


• Maintaining a high standard of professionalism with both customers, engineers and fellow team members.

Experience:

• Previous experience handling customer queries and problem solving complaints would be advantageous.


• Experience in a customer service setting would be advantageous.


• Working within a team.

Requirements:

• We are looking for individuals who are keen to provide strong, customer-focused, quality service. You will be liaising with our customers and engineers on a day-to-day basis.


• Comfortable in a role where each day presents different challenges and fast-paced situations, tasks move and change at pace.


• Confident and clear communicator, both written and verbally.


• High-levels of organisation and time keeping abilities, able to multitask efficiently.