Customer Service Administrator

Customer Service Administrator
Leicester, free onsite parking
Up to £25,000  opportunities to increase this
Monday – Friday, 09:00 – 17:00 (flexi hours available)
 
Have you considered working in FinTech? Do you want to start a career or sidestep your career into the world of SaaS?
We have the perfect role working for a market leader where you will provide administrative support to their existing client base.
 
My client:
With a strong track record of success and continuous expansion, they are seeking a Customer Service Administrator to join their thriving team in Leicester. This role offers an excellent opportunity to join a company who pride themselves on innovation with the fintech space.
 
You will be responsible for delivering high-quality administrative support, ensuring compliance with regulatory requirements, and maintaining excellent client relationships. 
 
The role:
 

• Managing shared inboxes ensuring customer queries are dealt with in a timely manner.
• Answering inbound calls. 
• Maintaining accurate and up-to-date client records.
• Ensuring compliance with FCA regulations and internal company policies.
• Assisting senior management with administrative and operational tasks.
• Liaising with internal departments, including the technology team, to resolve client issues efficiently.
• Processing and managing documentation in line with legislative guidelines.

 
The candidate:
 

• We welcome applications from graduates and entry level candidates as previous experience isn’t essential.
• A high level of accuracy and attention to detail is integral.
• The ability to problem-solve.
• Strong customer service skills .
• Excellent written and verbal communication skills as most queries are handled via email
• A professional and client-focused approach.
• The ability to work independently and collaboratively within a team.
• Must be happy to work from the office, hybrid working may be offered once promotion has been passed.

 
 
What’s on Offer?
 

• Overtime available paid at x1.5 
• Career progression opportunities.
• Free refreshments 
• A supportive and professional working environment.
• Modern office with free on-site parking 

 
 
To apply, please submit your CV today.