Customer Service Administrator

We are recruiting for an experienced Customer Service Administrator to join this thriving Sales team. The ideal candidate will play a crucial role in ensuring seamless communication between clients, service and sales teams. This position requires a strong ability to manage data entry tasks, provide exceptional customer service, and manage your own time efficiently.

Responsibilities

• Manage incoming calls/emails and respond to client enquiries with professionalism and courtesy.


• Perform data entry tasks such as order processing and logistical planning accurately and efficiently, maintaining up-to-date records.


• Liaise with transport team to ensure all legal/compliance paperwork is correct.


• Work with warehousing team for regular stock taking.


• Assist with tenders and client reports.


• Maintain a well-organised filing system for all service-related documentation.

Experience

• Previous experience in a customer service or administrative role is preferred.


• Excellent written and verbal communication skills.


• Proven ability to perform data entry tasks with high accuracy.


• Good level of knowledge of Microsoft Office - especially Excel.


• Demonstrated ability to upsell products or services effectively.

If you are an enthusiastic individual who thrives in a fast-paced environment and is committed to providing exceptional service, we encourage you to apply for the Customer Service Administrator position.