Customer Service Administrator

Excellent opportunity to join a fast growing, market leader in Arbroath as Customer Service Administrator on a full-time permanent basis.
Office-based, with free on-site parking
Hours: Full-time, 5 days per week, M-F
Salary: �24,000
Your day to day:

• First point of contact for visitors and customers
• Hnadle general enquiries from customers, escalting where required
• Assist with online orders, including cancellations, shipping inquiries, and product details
• After sales administration and support including return and managment of fault reports
• Log and manage customer complaints, ensuring swift resolution and follow-up
• Escalte quality issues to the relevant teams
• Coordinate travel bookings: including flights, accommodation, and transport
• Diary management, coordinating meetings and managing Directors schedule
• Gate keeper duties
• Problem solving on behalf of the senior management team
• Support fundraising events and activities
• Charity liaison
• Organise team building activities
• Update newsletters and posts company wide

The ideal candidate will come with:

• Excellent customer service skills, proven ability to deal with customers face to face, over the phone and email
• Ability to drive preferred
• Excellent IT skills
• Good organisational and coordination skills
• Time management skills

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.