Customer Service Administrator

As a Customer Service Administrator, the role will require you to receive calls from customers, promptly organise appropriate resources to resolve situations quickly, and ensure communication is kept flowing, both externally and internally. You will be responsible for co-ordinating services and following up the day-to-day role by inputting time sheets and invoicing.

Key Responsibilities:

Maintain constant communication with the customer
Send over final costings for all retail work
Invoice all retail work that has been completed
Resolve all customer invoice queries
Arrange monthly meetings with the Line Manager to resolve any ongoing issues
Answer incoming calls into the office and log calls
Cover other diary locations during peak times or holiday periods
Contribute to the overall success of the company through teamwork and good communication internally
Actively seek new business
Organise and time-manage your workload
Achieve and meet strict deadlines
Deal with all telephone calls in a polite and professional manner, and handle conflict while remaining diplomatic
Key Skills:

An effective team player, aware of the value and importance of working well and closely with colleagues
Awareness of team workloads
Ability to prioritise and focus on answering incoming calls quickly and effectively
Strong time management skills
Ability to work under pressure
A good understanding of customer service procedures, policies, and best practices
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