Customer Service Administrator

Would you like a Customer Service Administrator role within a supportive, welcoming team at a company that makes an impact everyday, saving lives in the UK and around the world?

Our client, an award winning manufacturer and supplier of medical equipment is looking for a Customer Service Administrator to join their friendly, very busy team based at their brand new offices and provide first class customer support to both UK and international clients.  Your role will involve the timely processing of all orders across the group, ensuring that the correct UK and international (export) documentation needed is prepared and included in the delivery.  This will involve working collaboratively alongside internal departments such as sales, service and warehouse to ensure deadlines and service levels are met.

As Customer Service Administrator, your fast paced role will include:

Ensuring the timely processing and end-to-end fulfilment of orders to clients within the UK and exported to international clients
Communicating with customers by both e-mail and telephone
Handling queries and addressing customer issues, resolving problems and keeping customers updated
Reviewing contracts, providing quotations, and processing orders on the ERP system
Preparing and expediting relevant UK and international / export documentation for orders
Preparing invoices for orders
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