Customer Service Administrator

Our client is an established organisation with a unique and exciting product. They are looking for an experienced Customer Service Administrator to join their team based in West Leeds.

We're seeing an individual who is passionate about delivering exceptional customer service and has proven experience in a similar role.

The role

Answering inbound calls from customers and prospective customers.
Making outbound calls.
Building and maintaining effective relationships with new and existing customers.
Following up on enquiries.
Assisting with marketing and promoting the business to build brand awareness and increase sales.
Processing customer orders.
Maintaining a high level of customer service and developing good customer relationships.
Responding to website enquiries and following up accordingly.
Sending follow up letters, quotations and samples.
Maintaining accurate and up to date records on the business system.

About you:

An excellent communicator with great problem solving skills.
Ability to take responsibility and ownership of customer enquiries.
Excellent attention to detail and accuracy.
Good computer skills.
Strong organisational skills, capable of multi-tasking and prioritising workload.
Team player.
Proactive and assertive approach to prospect and customer accounts.This is an office based role and working hours are Monday to Thursday 8am to 4.30 pm and Friday 8am - 4 pm.

Salary: £(phone number removed) - £27000 depending...