Customer Service Adviser

Are you looking for a new job in Scarborough or Bridlington ? Do you have experience within customer services or customer account management? Would you like to work for a business that rewards its people with a quarterly bonus, full training and personal development?
We are working exclusively with a fantastic organisation with offices in Scarborough and Bridlington, who put their people at the heart of everything they do. A business that supports its customers with an exceptional customer services team who work brilliantly together as well as independently.
This is brilliant opportunity to work for a growing family run business where you can be part of their future growth strategy.
What the customer services adviser job involves
You are the main point of contact for calls coming into the customer services team
Dealing with enquiries from customers over the phone and via email
Accurately updating customer details on the inhouse system, logging all information
Supporting customers to find resolutions to their enquiries
Speaking to new and existing customers on a daily basis over the telephone
Skills required
Customer Service experience from a customer focused environment
Experience of using different software / computer packages
Good at following processes and finding solutions to problems
Relationship building experience with existing customers
Other information
40 hours a week with 2.5 hours given back in lieu each week
20 days holiday plus bank holidays plus an additional 2 days given to be taken in lieu of Christmas
Carparking available at both the Scarborough and Bridlington offices
The option to work at either the Scarborough or the Bridlington office
Cycle to work scheme
Wellbeing App available to all staff with access to counselling if required
Quarterly bonus payable to all employees after completion of the probationary period
Annual salary review
This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.
Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role.
KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website www.kdrecruitment.co.uk where you will find all the information you need to know about how we will use and process your personal data.
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