Customer Service Adviser

Customer Service Adviser - 3 Months - Haverfordwest - �12.76 per hour

Yolk Recruitment Public Sector and Not-for-Profit is thrilled to be selected as the Specialist Recruitment partner for a leading Housing Sector provider who require a competant temporary Contact Service Adviser for a 3 month position,

The Opportunity:

This is a role where you will be arranging appointments and taking calls to repair and maintain faults amongst our tenants, this role is Monday to Friday, office based where you will acquire a great sense of satisfaction by resolving issues in a timely manner.

Responsibilities:

• Co-ordinate customer repair requests, liaising with in house teams and external contractors - with the aim of providing excellent customer service, meeting service standards and team targets.

• Assist customers in applying for social housing via ChoiceHomes@Pembrokeshire and any other local housing initiatives. Maintaining the administration of allocations of properties including transfers and using systems such as the Swaptracker and Homeswapper schemes.

• Ensuring the continued safety of our customers, staff and visitors by delivering 100% compliant periodic building safety tests e.g., annual gas safety and electrical servicing etc.

• Assist and collaborate with teams and agencies as and when required, ensuring agreed policies,procedures and processes are adhered to at all times i.e. Choice Based Lettings, tenant engagement, rent payments and advice etc.

Requirements:

• A good telephone manner and a common sense approach
• Good keyboard skills
• A "can do" attitude

Benefits:

• �12.76 per hour
• An office which is accessible to town
• Office hours, no weekends or evenings

Application Process:

If you are a strong communicator who can deal with people in a compassionate way, I would like to hear from you.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.