Customer Service Advisor - Bike Industry

Advancing People - Recruitment Specialists are now recruiting for a Customer Service Advisor for their client based in Cobham, Surrey.

Our client is a market leading supplier within the bike industry, providing high quality products directly to consumers (bike riders) as well as retail partners. As a Customer Service Advisor it will be your responsibility to work with clients providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner.

Roles & Responsibilities:

• Support customer & partner inquiries via email, phone and in person.
• Recognize information that can be tracked and analysed to improve understanding of dealer inquiries.
• Process orders received via the telephone, fax, e-mail or internet
• Contribute to building situation-based decision matrices.
• Educate partners on various products and services available to them.
• Support Sales and Rep teams as required.
• Opportunity to get involved with internal events and external community partnerships.

Person Specification:

• Excited about biking and getting involved in the bike industry.
• Strong customer focus and professional approach
• Love building relationships, and supporting customers
• Ability to be able to communicate effectively with a positive attitude
• Are self-directed and take pride in your work.
• High attention to details and highly organised administratively.
• Prior experience in account management/customer services is an advantage

This is a full time permanent position offering an annual salary of �27,500 + attractive company benefits

Monday - Friday, 09:00 - 17:00.

Apply now!

Advancing People - Multilingual Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.