Customer Service Advisor Casual
Posted 4 days ago
- Victoria, Greater London
- Any
- External
- Expires In 3 months
We have a fantastic Casual opportunity for a Customer Service Advisor to join our team at London Victoria Coach Station.
This role will be working onsite at London Victoria Coach Station.
As a Casual worker, there are no set shifts however they will be either 06:50 to 18:30, 12:00 to 23:40 or 23:00 to 07:30.
The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite at London Victoria Coach Station answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.
Successful applications will be invited to attend an onsite interview with dates available from Thursday 11th July
What you'll do...
Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
Proactively look for opportunities to up-sell National Express services and products
Provide support and assistance to customers, colleagues and driver teams
Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
Ensure established safe working processes are adhered to at all times
Promote a cohesive, empowered and engaged working environment
What you'll need...
English language skills
Experience of front-line customer service in a fast paced environment
Positive attitude to customer service and personal development
Ability to work in a team or independently on your own initiative
Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
The ability to work shift patterns including weekends and bank holidays to meet business demands.
National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment
This role will be working onsite at London Victoria Coach Station.
As a Casual worker, there are no set shifts however they will be either 06:50 to 18:30, 12:00 to 23:40 or 23:00 to 07:30.
The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite at London Victoria Coach Station answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.
Successful applications will be invited to attend an onsite interview with dates available from Thursday 11th July
What you'll do...
Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
Proactively look for opportunities to up-sell National Express services and products
Provide support and assistance to customers, colleagues and driver teams
Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
Ensure established safe working processes are adhered to at all times
Promote a cohesive, empowered and engaged working environment
What you'll need...
English language skills
Experience of front-line customer service in a fast paced environment
Positive attitude to customer service and personal development
Ability to work in a team or independently on your own initiative
Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
The ability to work shift patterns including weekends and bank holidays to meet business demands.
National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment
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