Customer Service Advisor - German Speaking

Advancing People Multilingual - Recruitment Specialists are Recruiting for a German Speaking Customer Advisor for their client based in Birmingham, West Midlands.

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As a German Speaking Customer Advisor it will be your responsibility to work with Customers based in the German speaking region. Providing excellent customer service via phone & email ensuring enquiries are dealt with in a prompt and professional manner.

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Main Responsibilities

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• Accurately & professionally manage inbound calls
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• Deal with web enquiries in a prompt manor
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• Generate as well as manage responses back to customers/consumers via Letters, Telephone & Email.
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• General administrative duties.
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• Taking receipt of returned product and managing the product through to investigation and closure of the issue.
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• To carry out translations as required.
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Person Specification

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• Fluent in German
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• Previous experience working in a customer service environment is desirable
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• Strong customer focus and professional approach
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• Excellent communication skills, both oral and written
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• Excellent ability to demonstrate innovation and good judgement/problem solving skills when making decisions
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• Ability to learn new systems and processes
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• Good computer skills
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• Positive "can do" attitude
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This is a full-time Permanent position offering an annual salary of £28,000 + attractive company benefits!

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This role offers flexibility to work from home / Work Remotely 2 day a week.

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Apply now!

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Advancing People Multilingual - Recruitment Specialists

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Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.