Customer Service Advisor - Italian

Advancing People Multilingual - Recruitment Specialists are now recruiting for an Italian Speaking Customer Service Advisor / Account Coordinator on a hybrid basis.

As an Italian Speaking Account Coordinator / Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the Italian and Spanish speaking region and covering the Italian and Spanish speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

Roles & Responsibilities:

• Manage existing relationship with clients: Retailers/Online Retailers
• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

Person Specification:

• Fluent in Italian
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

This is a full time Permanent position offering an annual salary of £24,000 + attractive company benefits.

The role offers flexibility to work from home / Remote working

2 days office based in Nottingham, 3 days remote each week

Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.