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Customer Service Advisor (Manchester)
Customer Service Advisor (Manchester)
Customer Service Advisor (Manchester)
Posted 2 months ago
- Manchester, Greater Manchester
- Any
- External
Customer Service Advisor (Manchester)
Do you have a passion for delivering an exceptional level of customer service? If so, then we have fantastic opportunities available working as customer service professionals for a UK leading educational provider, The Open University.
Working hours: Full time (37 hours per week, between 8.00am - 6.30pm Mon to Fri)
Pay rate: £12.46ph
Working pattern: Hybrid working after completion of training, Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style working from the office a minimum of 2 days per calendar month.
Location: Manchester, M22 4UN
Training: A 7-week fully comprehensive training package will be provided for all candidates
Duration: 3 months, with a view to extend
About the role
The role is predominantly an inbound call taking role and will involve making and receiving calls to provide support to students through their study journey; as well as email, letter, web-chat and other mediums of communication as necessary. You should be confident working with multiple systems, information and databases to maintain student and enquirer details.
You will act as a first point of contact to ensure that prospective and current students are given accurate information and a first-class service.
Our current positions work within our frontline Student Recruitment and Support teams within a contact centre environment to ensure an excellent level of service is provided to prospective and current students by providing key information and helping them to make decisions about their learning.
A full comprehensive training package will be provided for the role, followed by regular support, coaching and development from your Team Manager and established team members to build your confidence and knowledge within the role.
Key Skills
Effective Communication skills, both written and verbal
Sufficient IT skills that allow you to support students with a range of enquiries
A highly motivated self-starter who can adapt to the needs of an operation
Able to work on own initiative and collaboratively
Able to bring energy to your role and always striving for excellence
About us and our client
As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents has enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person.
The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential. ?We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength.? We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks
Do you have a passion for delivering an exceptional level of customer service? If so, then we have fantastic opportunities available working as customer service professionals for a UK leading educational provider, The Open University.
Working hours: Full time (37 hours per week, between 8.00am - 6.30pm Mon to Fri)
Pay rate: £12.46ph
Working pattern: Hybrid working after completion of training, Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style working from the office a minimum of 2 days per calendar month.
Location: Manchester, M22 4UN
Training: A 7-week fully comprehensive training package will be provided for all candidates
Duration: 3 months, with a view to extend
About the role
The role is predominantly an inbound call taking role and will involve making and receiving calls to provide support to students through their study journey; as well as email, letter, web-chat and other mediums of communication as necessary. You should be confident working with multiple systems, information and databases to maintain student and enquirer details.
You will act as a first point of contact to ensure that prospective and current students are given accurate information and a first-class service.
Our current positions work within our frontline Student Recruitment and Support teams within a contact centre environment to ensure an excellent level of service is provided to prospective and current students by providing key information and helping them to make decisions about their learning.
A full comprehensive training package will be provided for the role, followed by regular support, coaching and development from your Team Manager and established team members to build your confidence and knowledge within the role.
Key Skills
Effective Communication skills, both written and verbal
Sufficient IT skills that allow you to support students with a range of enquiries
A highly motivated self-starter who can adapt to the needs of an operation
Able to work on own initiative and collaboratively
Able to bring energy to your role and always striving for excellence
About us and our client
As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents has enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person.
The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential. ?We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength.? We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks