Customer Service Advisor (Temp-to-Perm)

TEMP-TO-PERM Customer Service Advisor required! Enjoy an hourly rate equivalent to 24-26k p/annum, weekly pay, 1 day working from home each week, free parking and a 4.30pm finish every Friday! Once permanent, you'll also enjoy a quarterly bonus, an employee benefits platform and lots more!
In this varied role, you'll be the first point of contact for customers for any after-sales queries and complaints, ensuring regular communication with customers and liaising with other departments such as technicians and suppliers.
Are you passionate about delivering first-class customer service and want to be part of a company that truly puts its people first? If so, we want to hear from you!
As the Customer Service Advisor you will benefit from:
•Hourly rate of £11.54 - £12.74 (equivalent to 24-26k p/annum)
•Weekly pay whilst temping, monthly pay once permanent
•Salary between 24-26k pa PLUS 5% of salary company bonus - paid quarterly (once permanent)
•Option to work from home one day a week
•Working hours are Monday to Thursday from 8:30am - 5:00pm and Friday from 8:30am - 4:30pm (1 hour lunch break)
•25 days annual leave (plus bank holidays) with an option to purchase an additional 5 days leave (3 to be kept for Christmas shut down) (once permanent)
•Employee Benefits Platform offering discounts on all sorts of things! (once permanent)
•Full training provided and a supportive and close-knit working environment
•Option to join Company Share Scheme (once permanent)
•Free fruit provided every week
•Free parking
•Easily accessible using public transport (bus stop right outside)
•Social events and an employee focused company
As the Customer Service Advisor you will:
•Be the first point of contact for customers over the phone and via email
•Take ownership of customer queries and complaints resolving routine ones and making sure they are dealt with and recorded, escalating complex issues and queries if necessary to the Customer Services Manager or Head of Customer Services
•Liaise with technicians, contractors and suppliers on the progress of works
•Complete various administrative tasks, entering data onto the system and logging information
•Attend on site visits with the Customer Services Manager
•Create and issue work instructions on the internal system
•And more!
Who we're looking for:
We are looking for someone who is confident, empathetic and calm under pressure when liaising with customers. You will be highly organised, with strong time management skills and have the ability to communicate effectively with both customers and colleagues. The ideal candidate will be a pragmatic problem solver with keen attention to detail and able to work independently as well as part of a team. Resilience, adaptability, and proficiency in IT are essential, along with the capability to handle tight deadlines!
If this Customer Service Advisor role sounds like you, please apply today!
HOW DO I APPLY?
If you are interested in applying for this opportunity please use the link, or give one of our friendly team a call on our Basingstoke office telephone number.
If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic RECOMMEND A FRIEND' scheme. Call us TODAY for more details.
By applying for this role your details will be submitted to Priority Appointments. Our Privacy Policy explains how we will use your information - please refer to our website and privacy policy for more details.
By applying for this role your details will be submitted to Priority Appointments. Our Privacy Policy explains how we will use your information - please refer to our website and privacy policy for more details.
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