Customer Service Advisor - Trade Counter

WE ARE CURRENTLY RECRUITING FOR: CUSTOMER SERVICE ADVISOR - TRADE COUNTER Bangor - FLEXIBLE HOURS AVAILABLE Closing Date: 08/10/2024 WHY WORK AT JP CORRY: Permanent job opportunity to start in as soon as possible Generous annual leave scheme Pension Scheme and DIS Benefit Enhanced Maternity & Paternity pay Training opportunities Staff Discount from JP Corry Branches Aviva Digicare+ Bonus scheme Access to Women In Business Membership Work Perks High Street Discount ABOUT THIS ROLE: Our teams in Bangor are looking for an enthusiastic and dedicated Trade Counter Customer Service Advisor who prides themselves on delivering first class service and who can really make difference. In this customer facing role, you will be responsible for contributing to and exceeding customer expectations, whilst supporting the achievement of sales and profit targets through upselling and cross-selling products. Branch opening hours are Mon - Thurs 07.30 - 17.00 Fri 07.30 - 16.00 Sat 08.00 - 12.00 and we are flexible to consider a variety of working hours/patterns to suit your needs! DUTIES TO INCLUDE, BUT NOT LIMITED TO: Provide an exceptional level of customer service to all customers. Building relationships both over the phone and face to face and also including prompt and accurate responses to online/ecommerce custom and queries. Identify and generate sales opportunities for the full range of JP Corry products. Provide realistic quotations to meet both customer and business needs. Ensuring a high standard of 'good housekeeping' throughout the store Development of new and promotional product lines Carrying out all cash transactions, refunds and till processes accurately and in accordance with branch procedures Ensure sufficient levels of stock are on the shop floor, ordering more as required Any other reasonable duties deemed necessary. SUITABLE APPLICANTS WILL IDEALLY: Passionate about delivering a first class customer service experience and know what great service looks, sounds and feels like. Proven experience within a face to face sales and customer service based role. Possess strong communication and interpersonal skills in order to be a real team player. Proficient in the use of IT and have good computer literacy and telephone skills. Web sales, 'E' commerce and social media experience Ideally knowledge / experience of the construction / building materials industry JP CORRY IS AN EQUAL OPPORTUNITIES EMPLOYER To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.