Customer Service Advisor

Customer Service Advisor - Gateshead - Permanent Role - Automotive experience is ESSENTIAL

Salary: £24,000 - £27,000 (depending on Experience)

Shift: Monday to Friday, 07:00-15:30, plus every other Saturday, paid at time and a half.

Silver Arrow require a Customer Service Advisor for our client based in Gateshead on a permanent basis.

Your Role:

• Supporting the workshop.
• Managing bookings.
• Maintaining job cards and ensuring they're all accurately and efficiently processed in a timely manner.
• Engaging and communicating with customers, colleagues, and key stakeholders at all levels.
• Support the parts department with ordering parts and subcontracting work when required.
• Costing the work and raising invoices from job cards or repair orders.
• Reporting time, hours sold, statistics, and budgetary information as and when required.
• Handling cash and cheques for any work completed and parts used that will need to be charged back to appropriate accounts.

What we need from you:

• We are looking for someone who is flexible, proactive, and likes working in a challenging environment.
• You'll work with a fairly small team of people who are passionate about their roles and colleagues.
• Technical knowledge and administrative experience in an automotive environment are essential.

Perm Benefits:

• Contribution pensions up to 8%
• Fantastic Loan Car Scheme open to all - a new VAG group car every 6 months
• Bonus
• 25 days holiday with the opportunity to buy up to 5 more days
• Full sick & holiday pay
• Main dealer training and technical support
• Overtime available
• Access to fully subsidised employee assistance programme
• Cycle to work scheme up to £3k
• ISA saving scheme - with additional contributions (subject to T's & C's)
• Access to Health Care Plan
• Career development within a worldwide company
• 10% Ducati Discount
• Mortgage Overpayment - with additional contributions (subject to T's & C's)
• £1000 Bonus Employee Referral Scheme (subject to T's & C's)

At Silver Arrow, our priority is you. We strongly believe in getting to know you and understanding your needs in the hope of building a great working relationship.

Call our recruitment team today on 01925 81 5048.

REF: PERM170

INDPERM