Customer Service Advisor

An exciting opportunity has arisen for a Customer Service Advisor to join a well-established business based in Andover, Hampshire.

Salary - �28,000

Job type - Permanent

Working hours - Mon - Fri�

Key skills required for a Customer Support Executive:

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  Excellent customer service skills and experience working in a Customer Support/Customer Advisor role, or similar.

  
  


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  An excellent telephone manner with a friendly and professional approach.

  
  


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  Positive attitude.

  
  


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  Experience processing orders.

  
  


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  Good MS Office skills, in particular, Excel.

  
  


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  Good administration skills.

  
  


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  Previous experience working in a fast-moving customer-focused role.

  
  

Key responsibilities for a Customer Service Coordinator:

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  Accurate and timely input and flow of sales orders.

  
  


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  Efficient and professional response to customer and consumer queries and complaints.

  
  


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  Ensuring customer orders are processed and managed through the business.

  
  


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  Focus on customer orders.

  
  


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  Handle, log and track customer complaints and queries by recording cases on NetSuite

  
  


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  Providing support to the Account Managers as required, including inputting quotations and any other task as reasonably requested.

  
  


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  Preparing and managing all the necessary documentation required for exporting goods and services, including invoices, shipping documents, and customs declarations.

  
  


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  Use of MS Office

  
  


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  Admin duties

  
  

So if you are a Customer Service Advisor, Customer Support Coordinator, Order Processor, or similar, and are looking for a varied role where no two days are the same then please apply now!

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