Customer Service Advisor

Specialist Medical equipment supplier requires an experienced Customer Service Advisor to act as first point of contact for all customer enquiries relating to products and services.

Responsibilities:

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Answering all customer enquiries that may include but are not limited to orders, pricing, and delivery updates.

Customer purchase order processing & invoicing via post, email & online portals

Keep customers informed of the progress of their orders and ensure they are notified of any possible delays.

Keep records of customer interactions, process customer accounts & make sure all data is accurate and up to date.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Supplier management; processing & sending of purchase order, delivery booking in, invoice process

Maintain regular contact with the Territory Managers to clarify and respond quickly to customer requirements.  Generating customer leads where appropriate.

Sending weekly and monthly sales reports to reps

General Administration duties

Working closely with other areas of the business to ensure a smooth delivery of service.

Skills and experience:

Ability to work flexibly on own initiative and as part of a team.

At least 1 year’s experience in a busy customer service or administration role

Ability to prioritise and manage own workload.

Customer orientation and ability to adapt/respond to different customer groups.

Exceptional communication skills both written and verbal

Ability to multi-task, prioritize, and manage time effectively.

Excellent literacy and numerical skills

Experience using Microsoft Office (Word, Excel and Outlook)

Own transport a necessity due to office location and the role is office based and not hybrid.