Customer Service Advisor

We are seeking a dedicated Customer Service Advisor to provide exceptional service in our Logistics Distribution and Supply Chain department. The successful candidate will be a key team member, responsible for managing customer queries and building strong customer relationships.

Client Details

This opportunity lies with a large organisation in Haywards Heath. With over 2,000 employees, the company is renowned for its strong commitment to customer satisfaction and high-quality service.

Description

Customer Service Advisor Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyse and report product malfunctions
• Update internal databases with information about technical issues and useful discussions with customers
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Profile

A successful Customer Service Advisor should have:

• A degree or equivalent qualification in a relevant field
• Experience in a customer support role
• Excellent communication and problem-solving skills
• Ability to multi-task, prioritise, and manage time effectively

Job Offer

• A competitive salary
• A vibrant and supportive company culture
• Opportunities for personal and professional growth
• Generous holiday leave