Customer Service Advisor

Customer Service Agent

Job Details :

• Obtaining, verifying, and confirming customer information through answering incoming calls


• Resolve customer queries and problems.


• Raise notes on the internal company IT system for use, as necessary, by office and filed-based personnel


• Escalate or pass through calls to the appropriate department or personnel.


• Any other duties as may reasonably by requested by the Customer Care Team Leader or Customer Care Manager

Salary:               £24,000 per annum (starting for all)

Hours:                37.5 hours per week

                             Monday to Sunday, 5 days out of the 7 (approx. 1 weekend day worked a Month)

Location:           Leatherhead Office / Wrexham

                             Full time Office Based