Customer Service Advisor

Customer Service Advisor - Apprenticeship

If you want to know about the requirements for this role, read on for all the relevant information.
Job Req ID: 36973
Posting Date: 24 Jul 2024
Function: EE Contact Centres
Unit: Consumer
Location:
Merthyr Contact Centre, Merthyr Tydfil, United Kingdom
Salary: 20,280
Where: Merthyr Tydfil
Full time: Permanent
Salary: £20,280
Hourly rate: £10.40
The Role
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.
You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.
We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.
Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask!
Wondering If You’re What We’re Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
Wondering What’s In It For You?
Being part of the EE family brings a huge number of benefits including the below:
A great starting salary of £20,280 plus incentives throughout the year
Our Smart working model which supports you to create a flexible working routine that works for you
Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
Brand new sites! We are currently refurbing all our contact centres to make them state of the art and a great place to work
Volunteering days, so you can give back to your local community
Optional Private Healthcare and Dental, for you and the family
A share scheme where you can invest in the company at a discounted rate
25 days holiday with the option to buy more
Optional Pension scheme to protect your future
Critical Illness cover
Childcare vouchers
Gym membership discounts
Discounts off attractions for the family all year round
The smaller bits like; free parking on our sites, subsided canteen, free tea and coffee, and even a concierge
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!