Customer Service Advisor

Customer Service Advisor who is organised, smart and dedicated with great communication and administration skills is required for a well-established and growing manufacturing designer and retail company based in Par, Cornwall, South West England.
FULL PRODUCT TRAINING PROVIDED
SALARY: £24,000 - £25,000 per annum + Benefits
LOCATION: Par, Cornwall, South West England (this is a 100% office based role)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday to Friday, 40 hours per week
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisor who is organised, smart and dedicated with great communication and administration skills.
Working as a Customer Service Advisor you will be a first point of contact for customers, handling and responding to all in-coming calls and enquiries, in a fast-paced office environment.
As a Customer Service Advisor you will be a team player who is passionate about customer service with a good understanding of general computer use to effectively deliver excellent service to customers, across a large portfolio of products.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties as a Customer Service Advisor will include:
Respond promptly and professionally to customer inquiries and concerns via email, phone, and chat
Identify and assess customers' needs to achieve satisfaction, understanding of the customer journey
Manage customer complaints, provide appropriate solutions, and alternatives within the implemented SLA time limits and follow up to ensure a satisfactory resolution
Build positive and productive relationships with customers through trust and respect
Use customer feedback to improve products and services, relaying to multiple departments
Develop a comprehensive technical understanding of products/ systems to ensure the correct information is passed to clients
Monitor new products to market/ help build most frequently asked questions database
Monitoring products on the website/ social media to ensure best Customer experience/ journey from browsing to purchase
Calls will be a healthy mix of inbound / outbound in this role, so an understanding of the company you are representing on the call is important
Training will be given prior to start of the role, and ongoing throughout the role as you will be at the forefront of communication with clients
CANDIDATE REQUIREMENTS
Previous administrative experience required
Previous experience in a customer service role
Friendly personality and desire to deliver outrageously good customer service
A team player who will enjoy being part of a busy committed team
Good level written and spoken English and numeracy
Experienced in the use of MS Office / 365 applications such as: Outlook, Excel, Word
Organised with attention to detail and personal pride in their work
Has the ability to absorb and retain key information
Somebody with positive opinions and insights who is not afraid to challenge what is being done and help to do it better
BENEFITS
Full time hours contract
Growing successful young company that listens to their employees
A friendly small team environment
Free on-site car park
25 days holiday plus Bank holidays
Pension Scheme
Casual dress
Company events
Employee discounts
Quarterly bonus
Bupa Employee Assistance Program
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P12504
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