Customer Service Advisor

Customer Service Advisor
Cardiff
�13.68p/h
35 hours a week, 5 days out of 7
Temporary contract
The ideal candidate for this role should be passionate about providing a world-class service and have a genuine love for resolving complex queries. They should also describe themselves as customer-oriented, putting the needs of the customer first.

As a Customer Service Advisor, you will play a crucial role in ensuring customer satisfaction by handling inquiries, providing accurate information, and resolving issues in a timely manner. You will be responsible for maintaining a high standard of service, building strong customer relationships, and going above and beyond to exceed expectations.
This is an exciting opportunity to join a leading UK business that is experiencing rapid growth. If you are a motivated individual who thrives in a fast-paced environment and enjoys delivering exceptional customer service, then we would love to hear from you. Join our team of dedicated professionals and contribute to our continued success!
What will you be doing?
* Assisting customers with inquiries, complaints, and product information
* Documenting customer interactions and maintaining accurate records
* Collaborating with other departments to resolve customer issues
* Following company policies and procedures to ensure customer satisfaction
* Continuously improving product knowledge and customer service skills
* Adhering to call centre metrics and meeting performance targets
* Participating in training and development programs to enhance job performance
* Adapting to changes in systems and processes as required
* Maintaining a positive and professional demeanour at all times
* Providing feedback and suggestions for process improvement
* Adhering to security and confidentiality protocols when handling customer information
* Working as part of a team to achieve departmental goals and objectives.
What do you need to apply?
* Strong customer service skills and a customer-oriented mindset
* Problem-solving abilities and the ability to think critically
* Attention to detail and accuracy in processing information
* Ability to work well under pressure and meet deadlines
* Flexibility to work a rotating shift pattern, including evenings and weekends if required
* Previous experience in a similar customer service or call centre role is desirable, but not essential
If you are passionate about providing excellent customer service and enjoy resolving complex queries, then this Customer Service Advisor role in Cardiff could be the perfect opportunity for you. Apply now to join our growing team and make a difference to our customers' experience.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age