Customer Service Advisor

Job Title: Customer Service Advisor ( Temporary)

Salary - £12.17 per hour + accural of holiday pay

Walking distance to Amersham Train Station - New and lovely office - fun enviorment especially if you like childrens toys

Starts Tuesday 8th  October untill January 2025 

8 hours a day and 6 hours a day shift

Customer Service Advisor -Job Purpose

• As a Customer Service Agent Your focus will be to offer our customers a platinum level service, never compromising on quality and making every customer feel special.
• As a Customer service agent You will need to be positive and outgoing with a flair for resolving issues, as well as possessing a natural ability to hold conversations to make a connection with our customers.
• A non-judgmental attitude is essential.
• Previous experience is helpful but full training is provided.
• Due to the seasonal nature of our business, a flexible approach to working hours is essential.
• You will need good PC skills – as well as using our CRM system (Zendesk) you should know how to use Word and Excel

• You will need to be able to speak to customers on the phone
• Your grammar and spelling should be very good for when you are sending emails, responding to social media messages or chat messages
• Some process driven administrative tasks may be required to be done

A typical day as a Customer Service Advisor involves working through a number of tickets whilst answering phone calls or talking to customers on messages. Your target is set at 10 tickets per hour, depending on experience

You will not be expected to be logged into the phone and doing messaging at the same time unless you are very confident to do so. Everyone is expected to work through tickets

If your shift is over 6 hours you will be given a time slot for a 30 minute break.

Dress code is office casual – no trainers, no sliders. We have dress-down Fridays when you can wear jeans if you wish.

Call Kylie at (url removed)

(phone number removed)