Customer Service Advisor

Baltic Recruitment are delighted to be supporting our market leading manufacturing client with their search for a Customer Service & Sales Advisor.

Overall Purpose:

• The purpose of this role is to ensure the customer feels supported, valued and world-class service whilst driving forward customer development, engagement and retention.
• You will be part of the existing commercial and business development team, in which they will have responsibility and influence in key accounts and campaigns.

Key Duties:

• Receiving and processing sales orders received over the phone and electronically.
• Create your own relationships with existing accounts.
• Convert enquiries into sales.
• Generate sales leads from marketing campaigns.
• Select, despatch, track samples and assist in converting the enquiries into sales.
• Support the sales team in administrative functions.
• Process web-orders and handle the online chat function for customer queries.
• Contributing to a culture of continuous improvement by identifying opportunities and generating ideas to improve the service offered to our customers and/or the efficiency of our internal processes.
• Mastering more specialist activities including managing export orders, dealing with bespoke orders, account management, customer care.

Key Requirements:

• Ability to prioritise & manage multiple workflows and deadlines.
• Tenacity, confidence and persuasiveness.
• Professionalism and consistency in behaviours.
• Strong written and oral communication skills.
• Attention to detail.
• A desire for self-improvement and ongoing professional development.
• Experience in/ understanding manufacturing processes preferred.
• Experience in a previous service and sales role preferred.
• Understanding of costing.

The Package:

• �26,000 - �29,000 per annum depending on experience.
• Office working hours, Mon-Thurs 8:30AM - 5:00PM, Friday 8:30AM - 1:00PM.
• Company pension scheme.
• Bonus potential.
• Further training & development.
• Additional benefits.