Customer Service Advisor

Customer Service Advisor | Liverpool | Salary: �24,000 - �25,000 + Benefits
Our client is a brand who has an opportunity like no other, a brand experiencing huge change and big moves! They are actively recruiting talented individuals to join a successful and vibrant customer service team based at their HQ in Liverpool. If you're ready to make your mark in a forward-thinking company and thrive in a collaborative environment, we want to hear from you.
Responsibilities for a Customer Service Advisor (but not limited to)

• Acting as the first point of contact for all queries.
• Use our online platform to reply to all customer enquiries for both email and social media.
• Manage live chat during working hours.
• Dealing with customer queries and complaints.
• Tracking deliveries with couriers
• Maintaining customer satisfaction
• Assisting with returns ensuring the team is up to date with latest customer communications.
• Dealing with customer chargebacks.
• Ensuring all customer enquiries are dealt with in professional and timely manner.

Customer Service Advisor Benefits:

• Early finish on a Friday
• Free parking onsite.
• On site Gym
• 40% staff discount.
• Staff events.
• Free refreshments provided.
• 25 days holidays plus 8 bank holidays.

Hours of Work: Full Time, Permanent, Mon Thur 8am -4.30pm, Fri 8.00am-4pm
Customer Service Advisor Requirements:

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
• Understanding of GDPR
• Great verbal and written communication skills.
• The ability to build rapport and trust with customers.
• Excellent planning and organisational skills.
• Excellent communication skills (spoken and written), including strong spelling and grammar skills.
• Competent with Microsoft Office - Word/Excel/Outlook
• To demonstrate an effective knowledge of products and services.

Ready to take on the thrilling adventure of being a Customer Service Advisor? If you're confident you've got what it takes, don't hesitate apply now!
BBBH30766