Customer Service Advisor

About Us

Our client is and an independent call centre located in Blackwood, dedicated to providing exceptional customer service for a variety of clients across. Their team is passionate about delivering excellent service, and due to growth they are looking for a motivated individuals to join them as a Customer Service Advisor.

Role Overview

As a Customer Service Advisor, you will be the first point of contact for both inbound and outbound calls. You will handle customer inquiries, resolve issues, and provide support with a friendly and professional approach. This role requires strong communication skills, a keen attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities

• Answering inbound calls and responding to customer queries in a timely and courteous manner.


• Making outbound calls to follow up on customer requests, provide information, or resolve issues.


• Accurately logging customer interactions and updating customer records.


• Maintaining a high level of product knowledge to assist customers effectively.


• Working closely with team members to ensure seamless service delivery.


• Achieving personal targets to contribute to the overall success of the business.

Requirements

• Previous experience in a customer service or call centre role is preferred.


• Excellent verbal communication skills.


• Strong problem-solving abilities and a proactive attitude.


• Ability to work independently as well as part of a team.


• Basic computer skills and familiarity with CRM systems.


• Excellent telephone manner.


• A positive and empathetic attitude towards customers.

What We Offer

• Competitive hourly rate of �11.44.


• Regular Monday to Friday working hours, allowing for a great work-life balance.


• A supportive and friendly working environment.


• Opportunities for professional development and career.