Customer Service Advisor

Job description
This role is based in Petersfield in our clients brand new Head Office. This is a very busy role, we are looking for confident, organised and eager individuals with previous office-based Customer Service experience.
Overview
You will take ownership of a range of customer service and admin activities. Responsible for delivering and maintaining the highest quality customer service standards, executing fast and accurate order entry. In addition, you will represent the company via phone and email communication of the highest standard.
Role & Responsibilities
�Communicating with customers via telephone or email to process new orders, providing lead times and delivery information
�Proactively contact customers to update them on awaiting orders
�Answer customer enquiries via telephone and email
�Plan, prioritise and maintain a busy workload efficiently
�Responsible for order follow-up and processing returns
�Responsible for your own customer accounts and attending internal Service meetings
�Work closely with other departments to ensure customer's service needs are exceeded
�Be flexible and supportive to the rest of the team and offer help where needed, especially during peak periods
�Anything else within reason requested by the management team
Hours of work Monday - Thursday 8am - 5pm
Friday 8am - 4pm
�24,000 per annum
Temporary but could become permanent