Customer Service Advisor

Customer Service Advisor - FTC

We are looking for a�Customer Service Advisor�to work for an award winning companyin York on a full time, 12 month fixed term contract�within this friendly and dynamic team.

• Issuing booking confirmations to the customer ensuring all details contained are correct & building relationships with customers.


• Contacting customers and responding to email enquiries to ensure customers have all the information they require.


• Supporting the administration of cancellations, discussing other available options with the customers in order to retain their custom where possible.


• Liaising with external suppliers on behalf of customers as well as resolving overdue payments


• Contacting customer to follow-up and resolve over-due payments of balances or deposits


• Preparing & dispatching customer documentation

The perfect�Customer Service Advisor�for this role will have a really pleasant and empathetic manner with good listening & communication skills.

You should be able to talk to customers and understand their needs, be patient, tolerant and have a genuine and kind manner.

In return this company can offer a lovely team atmosphere, a supportive and driven line manager, opportunities to progress within the business and great benefits.

Job type: Permanent, full time, 9-5.30pm Monday to Friday with 1 in every 4 weekends with two days off in the week

Salary:��24.3K

• Minimum of 30 days holiday which includes the normal bank holidays


• Healthcare benefit scheme offering you access to a range of valuable health and wellbeing services including money back schemes.


• Life Assurance


• Death in Service benefit of 4 X your basic salary from commencement of service.


• Group Personal Pension Plan


• Extensive Staff Discounts

Interviews:�Immediate

�24,300

Hours - Full time

Location - York City Centre

customer service/telephone/IT/data entry/retail/hospitality/communication skills/York