Customer Service Advisor

the role.
This position is all about communication. A great opportunity to join the busy and growing customer services team in a beautiful environment just outside Bury St Edmunds. One thing to note is that due to the lovely slightly rural location, you will need car!
Day to day you will be working within the gas electrical certification team, liaising with customers and tenants who are either enquiring about or already having tests and certifications carried out at their properties. You will take all the relevant information to enable the scheduling team to book an engineer's visit and be on hand for any questions that the property owners, tenants, or agents may have. Keeping accurate records on the system and general admin such as generating letters, photocopying, and filing will keep this role varied.
why you should apply.

This is a great team and lovely company that are a forerunner in what they do, they work across the UK and are growing due to the quality of their work and customer service standards. You will be busy here, the days will fly by, but a nice busy with a great team around you. If you like customer service and being on the phone, but you like some admin and being in an office rather than a call centre, this could be for you.

what were looking for.

As a customer service advisor, we are looking for a highly customer focussed person, who is organised and a great team player but someone who can also listen and interpret client needs by asking relevant questions and recording accurate data. You will be able to learn the companies products and services so you can guide customers to the right thing for them and let them know prices etc and answer any questions they have confidently, you will receive excellent training on all of this so an eagerness and willingness to learn is a must.

All of this said, personality and teamwork are the key here…………..if you want to give really good customer care in a growing company in beautiful surroundings this could be the job for you.

 

At polkadotfrog recruitment, we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments.
Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.

Whilst we would love to get back to every applicant, it is not always possible, so if you havent heard from us within 5 days, please note that your application has not been successful on this occasion.