Customer Service Advisor

Customer Sales & Services Representative – Southport - start date 6th January 2025

We are recruiting for experienced Customer Service professionals to work for a well-known, established insurance company! Paymentshield is one of our brands within Markerstudy Distribution. Paymentshield is a leading insurance provider, enabling financial advisers and tenants' service companies to offer quality insurance products to customers.

The purpose of this role is to deliver excellent customer service by providing a personal and professional experience over the telephone, resolving customer inquiries.

We are looking for individuals who have a passion for customer service and have effective communication skills.

This is a full-time position, working a shift pattern covering the opening hours of 8am – 6pm Monday to Friday. You will be required to work 1 in 3 Saturdays from 9am – 2pm.

Salary for this position is £24,000 per annum.

Please note this is a hybrid position with a split between working from the office and at home, however for the initial training period you are required to be in the office full time.

Full in-depth training is provided for this position.

Key Responsibilities:

• Deliver outstanding and consistent customer service across all product lines to ensure customer confidence and drive customer loyalty.

• Promote and ensure the positive reception of the distribution brands.

• Take ownership to ensure the development of long term relationships with customers and extend the existing relationship with customers to engage with new products.

• Take responsibility for ensuring satisfactory customer outcomes in line with FCA guidelines promoting positive customer satisfaction.

• Ensure effective handling and escalation of complaints in line with the company’s complaints handling procedure in order to ensure fair customer outcomes.

Skills / Experience required:

• Experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form).


• Experience within the Insurance sector, preferably within Insurance Brokering (advantageous, but not essential).


• Able to take responsibility for customer concerns & resolution.


• Good communication skills, able to remain objective & demonstrate empathy.


• Experience of using technology including excellent keyboard skills. 


• Ability to work in a fast-paced environment.


• A high level of attention to detail.


• Able to identify personal goals & take responsibility for your own development plan.


• Able to remain self-motivated.

Paymentshield in Southport offers a fantastic office space working environment with 24 days of holiday (increasing to 28 days with length of service). Employees also have access to a contributory pension scheme, income protection and bright and comfortable break-out areas.

Free on-site parking is also available.

If you are interested, please apply with your up-to-date CV or email (url removed) for more information.