Customer Service Advisor

R13 Recruitment are partnering an established, Norfolk business in their search for a Customer Service Advisor to join their successful customer service team. You will be responsible for providing hands on support and advising an assigned portfolio of clients.

This is a full time, permanent position based in Norfolk, working Monday to Friday, with a hybrid of office and remote working. The offered salary for this opportunity is £27,000 per annum.

*Please note you must have a driving license and access to a vehicle due to the location.*

The company

From humble beginnings as a small family business, the company has seen fantastic growth over the last 40 years & now have an impressive team of passionate individuals, who thrive in the fast-paced environment and continuously drive towards business goals. They are a company with exciting plans for the future & a real commitment to their employees.

The day to day

• Managing assigned portfolio of clients, advising on any issues and providing comprehensive support.


• Collaborating with external teams to align customer objectives, requirements, strategies, and customer support.


• Maintaining communication with clients, ensuring they are updated on order status, delivery incidents and monitoring resolutions.


• Upselling where possible and keeping clients informed on current promotional deals relevant to their business.

You will have/be

• At least 2 years customer service experience, B2B is desired.


• Computer literate with working knowledge of Microsoft Office.


• Sound communication and skills with an excellent telephone manner.


• Accurate, thorough & well-organised with strong attention to detail.


• A natural, problem solver with a proactive approach and the ability to raise issues and suggest improvements.


• SAP and Salesforce experience would be beneficial, but not essential.

How to apply

To hear more details about this fantastic opportunity please email your CV to Tasha Coe – Recruitment Manager at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.