Customer Service Advisor

Are you an experienced Customer Service Advisor, looking for some temporary work until Christmas? Do you want to work somewhere where you can make a difference and feel part of a friendly team? If YES, then this might be the job for you!

Mayday Personnel is proud to be working with an established and friendly company based in Southampton, Hampshire which are looking to recruit a Customer Service Advisor to assist with inbound calls from customers.

This position is temporary until Christmas, however if the workload allows there is a possibility the work could go beyond the Christmas period and potentially turn into a permanent position after 12 weeks!

You will be a hard-working and reliable Customer Service Advisor, with good attention to detail and ideally previous customer service or retail experience.

Key responsibilities:

• Answering inbound calls from customers


• Placing orders onto the system for the warehouse staff to pick/pack and dispatch


• Responding to customer queries accordingly either via telephone, post, email or live chat


• Processing refunds and replacements


• Other general customer service and administrative duties as required

Key skills:

• Previous customer service or retail experience within the last 6 months would be an advantage


• Self-motivated and good time keeping skills


• Computer literate


• A good work ethic and attitude


• Excellent communication skills


• Good attention to detail

Reward:

• �11.45 p/h


• 2 x 10 minute breaks (paid) and a 30 minute lunch break (un-paid)


• Free parking on-site


• Subsidised snack shack


• Monthly staff breakfast/lunches


• Full training provided by a dedicated trainer

Working hours:

There are 3 shift patterns available which are: -

• Shift 1: Monday 08:30-17:00 / Tuesday 08:30-16:30 / Wednesday 08:30-16:30 / Thursday (day off) / Friday 08:30-16:30 / Saturday 09:00-16:00 / Sunday (day off)

• Shift 2: Monday 09:15-17:45 / Tuesday 09:45-17:45 / Wednesday (day off) / Thursday 09:45-17:45 / Friday 09:45-17:45 / Saturday 09:00-16:00 / Sunday (day off)

• Shift 3: Monday 09:00-17:00 / Tuesday 09:00-17:00 / Wednesday 09:00-17:30 / Thursday (day off) / Friday 09:00-17:00 / Saturday 09:00-16:00 / Sunday (day off)

If you meet the criteria above and would like to hear more, please APPLY NOW