Customer Service Advisor

JOB TITLE: Customer Service Advisor

SALARY: £24,624

LOCATION: Newport

HOURS: Full-time

WORKING PATTERN: ?2 patterns available see below detail:

4-Day Week (Days) pattern:

• Start times between 8am and 10am and end times between 5.45pm and 7.45pm
• Maximum of 4 out of 7 days (based on a Monday-Sunday week)
• Maximum of 50% weekend days over a 4 week period

Early Riser pattern:

• Start times between 7am and 9am and end times between 3pm and 5pm
• Maximum of 5 out of 7 days (based on a Monday-Sunday week)
• Maximum of 50% weekend days over a 4 week period

START DATE: 27th January 2025

About this opportunity

Do you want to be part of a team that makes a genuine difference to customers?

We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.

You'll take inbound customer calls and doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do.

From day one we'll teach you all about our products, processes and systems and you'll learn how respond to queries quickly and become better every day.

About us

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

What you'll need

There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 4-week training programme.

This position is primarily a home working role, following completion of the the onsite training and necessary checks. As such, we're looking for people who have a suitable home working environment including a private area to take inbound calls and a stable/secure Wi-Fi connection to be able to serve customers when they need us most.

Successful colleagues will be advocates of Lloyds Banking Group's products and services and will become subject matter experts for our banking app and products by demonstrating excellent knowledge of our products and services.

Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers.

The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.

The commitment to deliver on your promises and going above and beyond for your customer.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

From 1st April your cash package will increase in line with an annual review of pay.

If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from you.

About our Tredegar Park site...

With a track record for developing our colleagues this pioneering site has award-winning teams and Leadership to help progress your career - including providing access to Apprentice schemes etc.

It also tries to make the working day enjoyable with the following facilities:

• An extensive canteen
• Free on-site car parking
• Break out areas equipped with TVs etc.
• Prayer & Quiet reflection rooms
• A kitchenette area on each floor which is equipped with a fridge & microwaves
• On site shower & changing facilities
• Electric charging points for vehicles
• Good travel networks
• Free hot and cold drinks and a range of vending machines
• Lots of green spaces to enjoy around the site and woodland walks

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.