Customer Service Advisor

A client of ours in the Colchester Area is recruiting a Temporary Customer Service Advisor to join their team in the new year. This is a temporary position working a Monday - Friday 9am-5:30pm 40 hour week and paying a salary of �12.00 per hour.
Main duties for this Customer Service Advisor will include but are not limited to:

• Consistently providing excellent customer service via telephone, email, live chat, and social media

• Managing customer queries regarding the progress of their orders

• Opening and maintaining accounts

• Liaising with 3rd parties including couriers and suppliers

• Keep a log of all communication with the customer via the CRM system

• Maintaining and building knowledge of company products

• When requested by the team leader, providing support to other teams where required

• Following up on customer reviews including online reviews & calling customers to ask for a review

Key Skills & Experience needed to be considered for this position:

• Previous call centre and customer service experience, ideally with an online retailer, however, candidates with customer service experience, and strong IT skills will be considered

• Proficient within Microsoft Office packages and CRM systems

• The ability to build rapport swiftly, through great listening skills, as well as an excellent telephone and written communication manner

• Someone who is highly organised with great attention to detail

If you feel you are suitable for this Customer Service position in Colchester and would like to hear more about the role please apply or contact Laura at Prime Appointments to discuss. You will only be contacted should you have relevant experience to the role. #officejobs