Customer Service Advisor

Customer Service Advisor

Our client, a leading provider of Community Equipment Services, is seeking a passionate and motivated Customer Service Advisor to join their friendly team in Greenford. This role plays a vital part in supporting vulnerable individuals to maintain their independence and quality of life, while enabling the NHS to focus on frontline care.

Key Responsibilities:

• Coordinate deliveries and collections of equipment with service users.
• Respond to inbound inquiries from service users and healthcare professionals.
• Collaborate with Community Equipment Technicians to ensure smooth service operations.
• Resolve customer issues efficiently, providing outstanding service at all times.

Requirements:

• Strong computer and communication skills.
• Previous experience in a customer service role.
• Compassionate and detail-oriented, with a commitment to excellent service.
• Fast work ethic to deal with high workload

Benefits Include:

• 33 days annual leave (inclusive of bank holidays).
• Comprehensive sick pay and pension schemes.
• Life assurance, childcare vouchers, and bike-to-work scheme.
• Free parking and employee discounts.

Shift: Monday-Friday, varying start times including:

• 9-6
• 10-7
• 11-8
• 12-9
• 1-10

With occasional Saturdays (rota-based, a maximum of 2 per month, 1 most of the time).