Customer Service Advisor
Posted 2 days ago
- Northampton, Northamptonshire
- Any
- External
- Expires In 3 months
Customer Service Advisor
* Provide excellent service to various stakeholders by addressing their needs and concerns effectively.
* Handle interactions with professionalism and align with company standards.
* Manage requests and inquiries across multiple communication channels.
* Address and resolve issues or concerns, ensuring customer satisfaction.
* Contribute to ongoing improvements and share knowledge to benefit the team and stakeholders.
* Collaborate with the team to achieve organizational objectives and targets.
KEY RESPONSIBILITIES
Order Coordination
* Process and manage orders accurately while keeping stakeholders informed of any updates.
* Ensure efficient handling of tasks to meet service expectations.
* Support sales efforts by identifying opportunities for additional offerings.
Issue Resolution
* Record, manage, and resolve complaints in a timely and efficient manner.
* Collaborate with other teams as needed to ensure satisfactory outcomes.
* Identify patterns and implement solutions to improve processes and reduce future issues.
Relationship Management
* Build and maintain positive relationships with key contacts.
* Address inquiries and requests, ensuring expectations are met in a professional manner.
* Consistently strive to enhance the customer experience through effective communication and service delivery
* Provide excellent service to various stakeholders by addressing their needs and concerns effectively.
* Handle interactions with professionalism and align with company standards.
* Manage requests and inquiries across multiple communication channels.
* Address and resolve issues or concerns, ensuring customer satisfaction.
* Contribute to ongoing improvements and share knowledge to benefit the team and stakeholders.
* Collaborate with the team to achieve organizational objectives and targets.
KEY RESPONSIBILITIES
Order Coordination
* Process and manage orders accurately while keeping stakeholders informed of any updates.
* Ensure efficient handling of tasks to meet service expectations.
* Support sales efforts by identifying opportunities for additional offerings.
Issue Resolution
* Record, manage, and resolve complaints in a timely and efficient manner.
* Collaborate with other teams as needed to ensure satisfactory outcomes.
* Identify patterns and implement solutions to improve processes and reduce future issues.
Relationship Management
* Build and maintain positive relationships with key contacts.
* Address inquiries and requests, ensuring expectations are met in a professional manner.
* Consistently strive to enhance the customer experience through effective communication and service delivery