Customer Service Advisor

Our client is seeking an expericed Customer Service Advisor to work in the Maintenance Department

Job Summary: Responsible for booking in maintenance repairs, communicating with customers, operative and ordering of parts needed

Main Duties and Responsibilities include:

* Answering telephones, acting as first point of contact for customers

* Taking payments from customers

* Accepting deliveries

* Raising maintenance orders on our booking software

* Communicating with customers to book in repairs and maintenance calls in a timely manner ensuring our contract KPI’s are met

* Organising and liaising with operatives carrying out the repairs

* Ordering of parts required for the repairs

* Writing up of invoices/SOR codes

* Covering the Gas/Plumbing service department during annual leave periods

Monday to Friday 8am - 5pm (4.30pm on Fridays)

We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel