Customer Service Advisor

strong Customer Service Advisor br br A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. br Permanent br Location – Ipswich – 3 days per week in office br Salary - £24,300 – £26,000 (dependant on experience) br /strong br All successful applications will be invited to an br assessment centre for this vacancy, Thursday 13th February. br br strong Who we are: /strong br We’re not just talking about making a difference, we’re br making it happen. We generate dispatchable, renewable power and create stable br energy in an uncertain world. Building on our proud heritage, we have ambition br to become the global leader in sustainable biomass and carbon removals. br br You’ll be joining our teams of practical doers, future br thinkers and business champions. We’re enabling a zero carbon, lower cost br energy future for all, and working hard to decarbonise the planet for br generations to come. br br strong About the role /strong br You’ll be a first point of contact for our customers, both br responding to queries and proactively managing their accounts. You’ll build br some fantastic relationships and feel a real sense of achievement from your br work. br br As a trusted advisor, you’ll cover the end-to-end customer lifecycle. That br means everything from making welcome calls, to resolving issues and dealing br with invoicing and payments. br br We’re steered by our values, and the work you’ll do is important. We’ll empower br and encourage you to make informed decisions and to do the right thing. We love br working at pace, so you’ll get a real buzz from being part of our team. Boredom br is not an option! br br There’s plenty of opportunity for development and a huge amount to gain br professionally and personally, working as part of Drax Energy Solutions. We br love to promote from within, and we’re proud of our positive working br environment in which support and reward are key. br br strong Who we’re looking for: br /strong br You don’t need to have worked in customer services before br (but great if you have) – what’s more important to us is that you’ve got a br natural desire to give create a great experience for people. You’ll want to br make a difference, you’ll want to resolve issues, and you’ll want to exceed br expectation. br br It’s likely you’ll enjoy taking ownership of things – you br love getting the job done! You’re proactive, organised, and adaptable – a self-starter br and a great team player. br br And it goes without saying you’ll be a strong communicator br and relationship builder. br br strong Rewards and benefits: /strong br As you help us to shape the future, we’ve shaped our rewards br and benefits to help you thrive and support br your lifestyle. If successful in this role, you’ll get: br A discretionary br bonus depending on company performance br Private br Healthcare with Vitality br SAYE (Sharesave): br discretionary scheme from time to time br Personal accident br cover br Group personal br pension plan where we’ll pay up to 10% br Holiday 25 days br plus bank holidays br Reimbursement of br the cost of your annual membership of one relevant and appropriate professional br body br br We’re committed to making a tangible impact on the climate br challenge we all face. Drax is where your individual purpose can work alongside br your career drive. We work as part of a team that shares a passion for doing br what’s right for the future. With Drax you can shape your career and a future br for generations to come. br Together, we make it happen. br br At Drax, we’re committed to fostering an environment where br everyone feels valued and respected, regardless of their role. To make this a br reality, we actively work to better represent the communities we operate in, br foster inclusion, and establish fair processes. Through these actions, we build br the trust needed for all colleagues at Drax to contribute their perspectives br and talents, no matter their background. Find out more about our approach here. br Talk to us about flexible working! br br strong How to apply: /strong br Think this role’s for you? Click the apply now’ button to br begin your Drax journey. br If you want to find out more about Drax, check out our br LinkedIn page to see our latest news. br We understand that you may have some additional questions br about the role. If you’d like to have a confidential chat to discuss the role br in more detail, please email ##### br br #LI-HYBRID p /p p b /b /p p /p br