Customer Service Advisor

Are you ready to take your career to the next level with one of the UK's most prestigious financial institutions? Lloyds Banking Group is looking for a hardworking, motivated, and caring individual to join their dynamic contact centre team. If you have a passion for customer service and want to make a real difference, this is the opportunity for you!

Role: Customer Advisor
Division: Customer Service Ops (CSO) New Business
Location: Office Based 5 days per week, for initial 6 months. Then 3 days a week from home. 24 Cromac Place, Belfast BT7 2JB
Pay rate: �12.92 per hour
Contract: Temporary
Hours: Full time, 35 hours per week
Shift Pattern: Monday - Friday, 8am-6pm (Rotational shifts: 8am-4pm, 9am-5pm, 9.30am-5.30pm, 10am-6pm)
Training: Full-time for 6-8 weeks

About the Role:

As a Customer Advisor in our Homes Operations Mortgages New Business Team, you'll play a crucial role in helping our customers achieve their dream of owning a home. You'll provide top-notch service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products, ensuring a smooth and efficient customer journey.

Key Responsibilities:

• Case Ownership: Liaise with a diverse range of customers on products, brands, propositions, and systems.
• Decision Making: Use your judgment to make complex decisions.
• Relationship Building: Foster strong relationships with brokers.
• Customer Interaction: Deliver a positive experience through phone, email, or letter.
• Financial Calculations: Accurately calculate affordable lending on complex scenarios.
• Support Requests: Assist with affordability requests.
• Continuous Improvement: Identify and suggest ideas to enhance the customer and colleague experience

What We're Looking For:

• Adaptability: Ready to tackle new challenges.
• Curiosity: Eager to explore beyond the original question to uncover customer insights and improvements.
• Pace: Ability to work efficiently and meet targets.
• Communication: Strong customer service skills and excellent verbal communication.

Perks and Benefits:

• Convenient Location: Close to public transport links.
• Free Parking: Onsite parking available.
• Flexible Benefits: Discounts on shopping, attraction tickets, and travel.
• Support and Training: First-class support and training for all colleagues.
• Career Growth: Opportunities for advancement within the company.
• Well-being Support: Access to dedicated apps and an Employee Assistance Programme.
• Holiday Allowance: Generous holiday allowance.
• Weekly Pay: Get paid weekly.

Ready to make a difference? Apply now and join us in putting customers at the heart of everything we do!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.