Customer Service Advisor

Advancing People Recruitment Specialists are now recruiting for a Customer Service Advisor / Account Coordinator (B2B) on a hybrid basis.

As an Account Coordinator / B2B Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the UK markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

Roles & Responsibilities:

• Manage existing relationship with clients: Retailers/Online Retailers
• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

Person Specification:

• Experience working within Customer Service ideally within a Business to Business environment
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

This is a full time Permanent position offering an annual salary of £24,000 + attractive company benefits.

The role offers flexibility to work from home / Remote working

2 days office based in Nottingham, 3 days remote each week

Advancing People - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.